FAQ
Hi there. If you have any doubts or problems regarding your order, please check if we have already addressed your concerns in our Terms and Conditions Page
What are the payment options available?
We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets like Paytm and Google Pay.
How long does it take to deliver the products?
Delivery times may vary depending on your location. Typically, we strive to deliver within 5-10 business days, but it could be shorter for major cities.
Is cash on delivery (COD) available?
No, currently we do not accept Cash On Delivery
What is your return policy?
We have a hassle-free return policy. If you receive a defective or incorrect item, please contact our customer support within 3 days of delivery to initiate the return process.
Do you offer international shipping?
Currently, we only ship within India. We do not offer international shipping services.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on our website or the link which we provide.
What if I face any issues with my order or need assistance?
Our dedicated customer support team is available to assist you. You can reach out to us through our helpline number or email provied at the bottom of the page, and we'll be glad to help resolve any concerns.
What are the shipping charges?
We offer free shipping on orders above ₹999/- INR. For orders below that amount, a nominal shipping fee may apply. The exact charges will be displayed during the checkout process.
Can I cancel my order?
Yes, you can cancel your order if it has not been shipped yet. Please visit your order history or contact our customer support team to request cancellation.
How do I know if a product is in stock?
The availability of each product is indicated on its respective product page. If a product is out of stock, you can subscribe to notifications to receive updates when it becomes available again.
Are there any discounts or offers available?
We frequently run promotional offers and discounts. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and offers.
Can I change my shipping address after placing the order?
Once an order is placed, the shipping address cannot be changed. Please ensure that you provide the correct address during the checkout process.
How can I contact customer support?
You can reach our customer support team through email, phone, or live chat. Our contact information is available on the "Contact Us" page of our website.
Do you provide warranty for products?
No, we do not provide warranty for the product purchased in our website.
Can I return an item if I change my mind?
Yes, you can return an item if you receive the defect/damaged product. Please refer to our return policy for more information on eligibility and the return process.
How can I update my account information?
You can update your account information by logging into your account and accessing the "My Account" section. From there, you can edit your personal details, shipping address, and other relevant information.
Are my payment details secure?
Yes, we prioritize the security of your payment details. We use industry-standard encryption technology to protect your sensitive information and ensure a secure payment process.
Can I place an order over the phone?
Yes you can place the order either over a phone call or contacting us in any of our social media sites such as Facebook, Instagram or Whatsapp
How can I unsubscribe from your newsletter?
To unsubscribe from our newsletter, you can click on the "Unsubscribe" link provided at the bottom of any newsletter email you receive from us.
For placing bulk orders, you can email us at contact_us@thespringshop.in or call us on +91-7904498382